FIXED: Forwarding All Video Calls

I have had this annoying notification on one of my T-Mobile S7s for the last 3 months, but I haven’t really looked into figuring this out until this weekend.

t-mobile-forwarding-all-video-calls-notification

Attempted all of the following with no success:

  • Basics, rebooting, reseating SIM, etc.
  • Disabling Voice over LTE
  • Carrier shortcodes for disabling all forwarding, requested ISP tech support to remove all forwarding from their side
  • Requested over-the-air SIM refresh from ISP (and rolling my eyes when the tech suggested I factory reset the phone before troubleshooting would continue)
  • Setting SIM in an iOS device and re-running all shortcodes. (Sometimes I really do use iOS)

Upon putting my SIM into another known-good Samsung, and receiving the same annoying notification, it was clear it had nothing to do with my phone.

Took it into the ISP this AM and asked for a SIM swap. Notification now gone.

What’s most interesting about all of this, is it happened after I went on a work trip to a foreign country that is commonly associated with APTs. Potentially just a coincidence, but looking over Google doesn’t reveal any specifics on how this even gets turned on, nor anyone else having better luck figuring it out what caused it.

http://forums.androidcentral.com/samsung-galaxy-note-7/713205-persistent-video-call-forwarding-notification.html

 

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