For several hours I’ve been trying to retrace my steps on how I managed to break our Operations manager 2007 email notifications. For 2 days now alerts are being triggered and our server’s health states are being updated, but no email was getting out.
I checked the message tracking logs on Exchange and nothing was ever leaving the OpsMgr server. I tried to telnet to the smtp server and that worked. I checked the logs and there was an innocuous message about the “Instant Notification” settings I were using, and how it was causing a notification workflow. The app log message looked like this:
Event Type: Error
Event Source: HealthService
Event Category: Health Service
Event ID: 4509
Date: 10/8/2009
Time: 9:38:07 AM
User: N/A
Computer: OPS-RMS
Description:
The constructor for the managed module type “Microsoft.EnterpriseManagement.HealthService.Modules.Notification.Sip.SipNotificationTransportModule” threw an exception. This module was running in rule “Subscriptiond2e36701_7544_4b03_9c18_811f5d34a5fd” running for instance “Alert Notification Subscription Server” with id:”{E07E3FAB-53BC-BC14-1634-5A6E949F9230}” in management group “GROUP”.
The exception text is:
Microsoft.EnterpriseManagement.HealthService.ModuleException: The specified Uri : (sip:email@im.vanity.com/home) has one or more invalid elements. A valid sip uri should be of the format sip:user@host.
Parameter name: uri —> System.ArgumentException: The specified Uri : (sip:email@im.vanity.com/home) has one or more invalid elements. A valid sip uri should be of the format sip:user@host.
(insert lenghty description of lots of things going crunch)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
So I decided it was important to revisit my IM settings, since I knew that was what I was working on the day notifications had stopped. And there it was glaring at me in the face. the last thing I changed was added “/home” to the “Return Address” under the notification settings.
Once I removed that I proceeded to get 2 days worth of back-logged alerts. It is interesting to note that an error with the IM notification workflow actually affected the Email notification also.
I’m just happy I found it and fixed it. In case anyone ever sees the Event ID 4509 on your RMS, I would suggest visiting your notification settings.
